Sustainable Value Chains and Stakeholder Participation

Value Chain Management

The Company realizes the responsibility to all groups of stakeholders in all the operational process. Therefore, the value chain management and development have been implemented as the strategy in business operation to enhance the efficiency and create sustainability while taking care of the society and environment.

1. Raw Material Sourcing
  • Select the location/ find the land and study the feasibility of the project
  • Request for approval to buy the land and seek funding sources
2. Project Development
  • Project design
  • Selection of the contractors
  • Selection of materials and equipment
  • Application for construction license
  • Taking care of the neighboring communities
  • Taking care of the environment during the construction
3. Marketing and Sale
  • Advertising and communication
  • Communication and distribution channels
4. Delivery and Customer Service
  • Deliver the residence that enhances the quality of life

Stakeholders in the Business Value Chain Analysis

The Company realizes the responsibility to all groups of stakeholders in all the operational process. Therefore, the value chain management and development have been implemented as the strategy in business operation to enhance the efficiency and create sustainability while taking care of the society and environment. The processes are as follows:

Click to Enlarge
Stakeholder Engagement Policy
Download

Guideline for the Development of Operations

1. Expectations of Stakeholders

  • Welfare and compensation.
  • Knowledge development.
  • Career stability.
  • Equity and Opportunity for Advancement.
  • Good working environment and safety.
  • Executive and employee’s personal information management.

2. Practices and Responses

  • Determination of appropriate remunerations, provision of welfare and benefits.
  • Arrangement of in-house and public seminars.
  • Provision of equal opportunities to create advancement to employees.
  • Good health and safety at work.
  • Efficiency of executive and employee’s personal information management and comply with the law.

3. Communication and Channels

1. Expectations of Stakeholders

  • Quality products and services.
  • Communication Product Information and the correct service.
  • Attentive and fast after-sales service.
  • Communication channels that are convenient, diverse, and respond to the needs of customers completely and quickly.
  • Follow-up and customer satisfaction surveys.
  • Customer’s personal information management.

2. Practices and Responses

  • Implementation of the policy to protect the benefits of customers before and after sale.
  • Delivery of quality products and services and determination to improve the level of standards.
  • Disclosure of the information about the products and services completely and correctly without any extortion of facts.
  • Survey of customers’ satisfactions and complaints to improve efficiency of work and respond to the customers’ needs more effectively.
  • Efficiency of customer’s personal information management and comply with the law.

3. Communication and Channels

1. Expectations of Stakeholders

  • Environmental operations in accordance with various laws/regulations.
  • Responsibility to community, society and environment.
  • Prevention of construction impacts such as noise pollution and dust.
  • Various complaints be fixed quickly.

2. Practices and Responses

  • Strictly comply with the policies and rules for maintaining the environment and society to ensure mutual benefits.
  • Welcome opinions and suggestions of the surrounding communities to determine the mitigation of possible effects and enable normal living of the local people.
  • Solve the complaints filed by the community and society.

3. Communication and Channels

1. Expectations of Stakeholders

  • Operations in accordance with the law, requirements and regulations as specified by the government.
  • Social Responsibility and environment.

2. Practices and Responses

  • Strictly comply with the rules and regulations related to the business operations.
  • Perform in accordance with the practices and procedures of the relevant government agencies.

3. Communication and Channels

1. Expectations of Stakeholders

  • Good Rewards.
  • Business is stable sustainable growth.
  • Good Corporate Governance.
  • Conducting business with transparency and accountability.
  • Investors and shareholder’s personal information management.

2. Practices and Responses

  • Determine to create satisfactions of the shareholders by considering the growth of the Company’s long-term value with better and sustainable return.
  • Disclose the information transparently and reliably to the shareholders.
  • Efficiency of investors and shareholder’s personal information management.

3. Communication and Channels

1. Expectations of Stakeholders

  • Fair procurement and fair treatment.
  • Cooperation in business development.
  • Hygiene and safety at work.
  • Respect for human rights.

2. Practices and Responses

  • Select the contractors (suppliers) fairly, transparently, and verifiably.
  • Strictly comply with the commercial terms.

3. Communication and Channels

1. Expectations of Stakeholders

  • Repayment of debts on time.
  • Strictly comply with various conditions.

2. Practices and Responses

  • Implement the financial policies transparently and do not conceal information.

3. Communication and Channels

1. Expectations of Stakeholders

  • Network collaboration in accordance with government guidelines.
  • Meeting with industry-related organizations.
  • Sustainable value creation and economic diversification.

2. Practices and Responses

  • Operating under the rules of the competition and fair competition under legal regulation.
  • No inquiring confidential information of the competitors by dishonest or inappropriate method.

3. Communication and Channels